At London Jackets Maker, customer satisfaction is important to us. If you are not completely happy with your purchase, we are here to help.
Returns Eligibility
You have the right to return your item within 14 days of receiving your order, in line with UK Consumer Contracts Regulations.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition as received
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The item must be returned in its original packaging
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Proof of purchase or order number is required
Items that show signs of wear, damage, odour, or alteration may not be accepted.
Non Returnable Items
The following items are not eligible for return or refund:
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Custom made or personalised jackets
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Items purchased on clearance or sale (unless faulty)
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Gift cards
Return Process
To initiate a return, please contact us at:
Email: info@londonjacketsmaker.com
Subject: Return Request – Order #[your order number]
Once your return request is approved, we will provide instructions on how and where to send your item.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to the original payment method
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Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider
Shipping costs are non refundable unless the return is due to our error.
Exchanges
If you received a defective, damaged, or incorrect item and wish to exchange it, please contact us within 48 hours of delivery with clear photos of the issue.
We will arrange a replacement subject to availability.
Faulty or Damaged Items
If your item arrives damaged or faulty, please email us within 48 hours of receiving the product with photographs and your order details.
We will assess the issue and offer a replacement or full refund where applicable.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your card provider or bank
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If the issue persists, contact us at [your support email]
Contact Us
For any questions regarding returns or refunds, please contact:
London Jackets Maker
Email: info@londonjacketsmaker.com
Website: https://londonjacketsmaker.co.uk